May 14, 2022
What information about me is collected?
WHAT INFORMATION ABOUT ME IS COLLECTED?
Depending on your use of the Service, we may collect two types of information: personally identifiable information and non-personally identifiable information.
Personally Identifiable Information
Personally identifiable information is information that identifies you or can be used to identify or contact you. Such information may include, without limitation, your name, social security number, address, e-mail address, telephone number, and billing information.
Non-Personally Identifiable Information
Non-personally identifiable information is information, any single item of which, by itself, cannot be used to identify or contact you, including without limitation demographic information (such as age, profession, gender, current location, zip code, birth date, or year of birth), IP addresses, browser types, unique device identifiers, device types, requested URL, referring URL, browser language, the pages you view, the date and time of your visit, domain names, and statistical data involving the use of the Service. Certain non-personally identifiable information may be considered a part of your personally identifiable information if it were combined with other identifiers (for example, combining your zip code with your street address) in a way that enables you to be identified. However, the same pieces of information are considered non-personally identifiable information when they are taken alone or combined only with other non-personally identifiable information (for example, your viewing preferences).
We will collect personally identifiable information that you submit to us or authorize us to collect from you. We may also receive personally identifiable information about you from third parties providing payment authorization and fraud screening services and background checks as part of your registration for or use of the Service.
Registering to Use the Service and in the Course of Using the Service.
You may be required to establish an account in order to take advantage of certain features of the Service. If so, if you wish to establish an account you will be required to provide us with information (including personally identifiable information and non-personally identifiable information) such as name, social security number, postal address, e-mail address, birth date and billing information. We may also receive personally identifiable information about you from third parties providing payment authorization and fraud screening services and background checks and references as part of the registration process. In addition, we may obtain your personally identifiable information from you if you identify yourself to us by sending us an e-mail with questions or comments.
Examples of information we may collect from you in connection with your registration for and/or use of the Service may include nursing license, photo identification, CPR card and employment eligibility documents. The information we may collect from you is not limited to what is described on this list, and we may add or remove categories of information from this list at any time at our discretion.
If you are an IntelyPro, we will collect and track precise geolocation information (i.e., information about your precise location) from the mobile devices on which you have installed the Application.
Cookies and Action Tags.
We may collect non-personally identifiable information passively using “cookies” and “action tags.”
“Cookies” are small text files that can be placed on your computer or mobile device in order to identify your Web browser and the activities of your computer on the Service and other websites. Cookies can be used to personalize your experience on the Service (such as dynamically generating content on webpages specifically designed for you), to assist you in using the Service (such as saving time by not having to reenter your name each time you use the Service), to allow us to statistically monitor how you are using the Service to help us improve our offerings, and to target certain advertisements to your browser which may be of interest to you (including in connection with remarketing to users and previous visitors) or to determine the popularity of certain content.
You do not have to accept cookies to use the Service. Although most browsers are initially set to accept cookies, you may reset your browser to notify you when you receive a cookie or to reject cookies generally. Most browsers offer instructions on how to do so in the “Help” section of the toolbar. However, if you reject cookies, certain features or resources of the Service may not work properly or at all and you may experience some loss of convenience.
For the avoidance of doubt, this Service uses third-party service platforms (including to help analyze how users use the Service and to deliver advertising services). These third-party service platforms may place cookies on your computer or mobile device. If you would like to disable “third party” cookies, you may be able to turn them off by going to the third party’s website.
Here is a link to the main third-party platform we use:
“Action tags,” also known as web beacons or gif tags, are a web technology used to help track website usage information, such as how many times a specific page has been viewed. Action tags are invisible to you, and any portion of the Service, including advertisements, or e-mail sent on our behalf, may contain action tags.
By using cookies and action tags together, we are able to gain valuable information to improve the Service and measure the effectiveness of our advertising and marketing campaigns.
We also collect non-personally identifiable information through our Internet log files, which record data such as user IP addresses, browser types, domain names, and other anonymous statistical data involving the use of the Service. This information may be used to analyze trends, to administer the Service, to monitor the use of the Service, and to gather general demographic information. We may link this information to personally identifiable information for these and other purposes such as personalizing your experience on the Service and evaluating the Service in general.
Does Klarah collect information from children?
DOES Klarah COLLECT INFORMATION FROM CHILDREN?
We are committed to protecting the privacy of children. The Service is not designed for or directed to persons under the age of 18 and they may not use the Service. By providing information to Klarah, you represent that you are 18 years of age or older.
What does Klarah do with the information it collects?
WHAT DOES Klarah DO WITH THE INFORMATION IT COLLECTS?
In general, we use the information collected to provide the Service, including to determine Klarah Carers’ qualifications and to otherwise make hiring decisions, to determine Klarah Carers’ locations to ensure that they arrive at their shifts at patients’ homes, offices or selected locations on time and stay for the entire time reported, and to process payroll; to help us understand who uses the Service; for internal operations such as operating and improving the Service; for customer service and billing purposes; and, unless you “opt-out”, so that we and third parties can contact you and target advertisements to you about products and services that may be of interest to you.
We may use your information to send you a welcoming e-mail and/or text that may confirm your user name and password. We may send you emails and/or texts about the Service, such as, for example, to encourage you to complete your application or to encourage certain shift behaviours; and about products, services, information and news that may be of interest to you. If you no longer desire to receive these communications, we will provide you with the option to change your preferences. If you identify yourself to us by sending us an e-mail or text with questions or comments, we may use your information (including personally identifiable information) to respond to your questions or comments, and we may file your questions or comments (with your information) for future reference. We may also use the information collected to send you emails or text messages regarding the Service generally (such as announcements and updates) or relating specifically to your use of the Service. If you want to continue using the Service, you will not be able to unsubscribe from certain Service announcements and updates as they contain important information relevant to your use of the Service.
We may also use the information gathered to perform statistical analysis of user behaviour or to evaluate and improve the Service. We may link some of this information to personally identifiable information for internal purposes or to improve your experience with the Service.
When does Klarah disclose information to third parties?
WHEN DOES Klarah DISCLOSE INFORMATION TO THIRD PARTIES?
To Connect Klarah Carers and Patients.
Since the purpose of the Service is to connect Klarah Carers and Patients, by its very nature, the Service requires the disclosure of Klarah Carers’ information to Patients and the disclosure of Patients’ information to Klarah Carers. The information of Klarah Carers shared with Patients may include a variety of personally identifiable information (some of which may be sensitive) and non-personally identifiable information, including without limitation, name, phone number, zip code, government-issued id, photo, nursing certificate, CPR card, proof of dementia training, health information, and background screening results,
Laws and Legal Rights.
We may disclose your information (including personally identifiable information) if we believe in good faith that we are required to do so in order to comply with an applicable statute, regulation, rule or law, a subpoena, a search warrant, a court or regulatory order, or other valid legal processes. We may disclose personally identifiable information in special circumstances when we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be violating the Klarah Terms of Service, to detect fraud, for assistance with a delinquent account, or to protect the safety and/or security of our users, the Service or the general public.
Third Parties Generally.
We may provide to third parties non-personally identifiable information, including where such information is combined with similar information of other users of the Service. For example, we might inform third parties regarding the number of unique users who use the Service, the demographic breakdown of our users of the Service, or the products and/or services purchased using the Service and the vendors of such products and services. If you opt-in, we may also provide to third parties personally identifiable information. In addition to the above, when users use our Service, third parties (including without limitation third-party advertisers, analytics providers, and commercial partners) may directly collect personally identifiable and non-personally identifiable information about our users’ online activities over time and across different websites. The third parties to which we may provide or who may independently directly collect personally identifiable and non-personally identifiable information may include potential or actual advertisers, providers of advertising and analytics products or services (including vendors and website tracking services), merchants, affiliates and other actual or potential commercial partners, sponsors, licensees, researchers and other similar parties.
Please note in particular that the Service uses Google Analytics, including its data reporting features, and Google AdWords, including for remarketing to users. For information on how Google Analytics collects and processes data, please see the site “How Google uses data when you use our partners’ sites or apps”, currently located at www.google.com/policies/privacy/partners/. For information on Google Analytics’ and Google AdWords’ currently available opt-out options, we encourage you to visit Google’s website.
We may employ independent contractors, vendors and suppliers (collectively, “Outside Contractors”) to provide specific services and products related to the Service, such as hosting and maintaining the Service, providing credit card processing and fraud screening, background screening, payroll processing, scheduling services, and developing applications for the Service. In the course of providing products or services to us, these Outside Contractors may have access to information collected through the Service, including your personally identifiable information. We use reasonable efforts to ascertain that these Outside Contractors are capable of protecting the privacy of your personally identifiable information
Sale of Business.
Is the information collected through the Service secure?
IS THE INFORMATION COLLECTED THROUGH THE SERVICE SECURE?
We want your information (including personally identifiable information) to remain secure. We strive to provide transmission of your information from your computer or mobile device to our servers through techniques that are consistent with industry standards and to employ administrative, physical, and electronic measures designed to protect your information from unauthorized access.
Notwithstanding the above, you should be aware that there is always some risk involved in transmitting information over the Internet. There is also some risk that others could find a way to thwart our security systems. As a result, while we strive to protect your information, we cannot ensure or warrant the security or privacy of any information you transmit to us, and you do so at your own risk.
Could my information be transferred to other countries?
COULD MY INFORMATION BE TRANSFERRED TO OTHER COUNTRIES?
Personally identifiable information collected on the Service may be transferred from time to time to our offices or personnel, or to third parties, located throughout the world, and the Service may be viewed and hosted anywhere in the world, including countries that may not have laws of general applicability regulating the use and transfer of such data. By using the Service and submitting such information on it, you voluntarily consent to the trans-border transfer and hosting of such information. If you are a user accessing the Service from a jurisdiction with laws or regulations governing personal data collection, use, and disclosure that differ from those of Cameroon, please be advised that all aspects of the Service are governed by the laws of Cameroon, regardless of your location.
What choices do I have regarding the collection, disclosure and distribution of personally identifiable information?
WHAT CHOICES DO I HAVE REGARDING THE COLLECTION, DISCLOSURE AND DISTRIBUTION OF PERSONALLY IDENTIFIABLE INFORMATION?
Can I update or correct my personally identifiable information?
CAN I UPDATE OR CORRECT MY PERSONALLY IDENTIFIABLE INFORMATION?
You should be aware that it is not technologically possible to remove each and every record of the information you have provided to us from our system. The need to back up our systems to protect information from inadvertent loss means that a copy of your personally identifiable information may exist in a non-erasable form that will be difficult or impossible for us to locate. After receiving your request, we will use commercially reasonable efforts to update, correct, change, or delete, as appropriate, all personally identifiable information stored in databases we actively use and other readily searchable media as appropriate, as soon as and to the extent reasonably practicable.
WHO DO I CONTACT IF I HAVE ANY PRIVACY QUESTIONS?
WHO DO I CONTACT IF I HAVE ANY PRIVACY QUESTIONS?
By postal mail or courier:
Attn: Privacy Officer
Right to be forgotten / Deletion Policy
In case you no longer use our Services, you may at any time request the deletion of your data. In this case, please contact us firstname.lastname@example.org.
Do Not Track
The term “Do Not Track” refers to a HTTP header offered by certain web browsers to request that websites refrain from tracking the user. We take no action in response to Do Not Track requests.